I think I’ve become a service snob…
Posted in Michael Wedemeyer on Aug 12th, 2008 No Comments »
I think I’ve become a service snob…
Ok – I admit … I have become a service snob… a value addict…
It seems that every interaction I have with someone in retail, hospitality or anyone providing me with a service, I assess their service skills, their ability to provide me with a level of service commensurate for the money I paid them… and if they don’t, I either talk… or walk….
I have been frustrated recently by a furniture store who promised delivery in 2 weeks, but 4 weeks on, have yet to deliver. Sensing my smiling frustration, I could see them trying to find ways to help. First offer – free delivery, appreciated, but still left me with my cardboard box for a coffee table. Next offer – display stock at a reduced price. Again appreciated, but too many marks for the discount. Third and final offer - a loan of the display stock delivered until they deliver MY coffee table… ACCEPTED..
SERVICE…. You know that it is not the person behind the counter that is at fault. But what really makes the difference is the level of service that they provide based on the circumstances facing them.
Ok – a further admission… I talked them into putting my flatpack table together as well… AHHH SERVICE!!!!! ( I told you I was a value addict!)
Till next time Cheers from the ITIL Australia Team at The Art of Service
Michael
