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Archive for August 19th, 2008

Either I am still sick or my tolerance levels are decreasing…. Becoming quite use to airport security now… I now remove my umbrella from my bag as well as deodorant (if  only have carryon)… i never wear heavy metal belts and I have even accepted that I will be picked on by the gunpowder squad as  I try to repack my bag.. But today got my goat….

i dutifully did the right thing and removed all my “examinables”, placing my umbrella on top of my laptop.  Not only were they suspicious about my umbrella BEFORE it went through xray, this idiot of a poor excuse for Australia’s best security proceeded to visually inspect my umbrella - he removed it from its condom (cover) and then extended it, unclipped it, shook it and then put it thru the xray… i am surprised he didnt fully open it just to make sure it was not some secret James Bond weapon… Stunned - I ….somewhat politely… ok - maybe not that politely…asked if he was going to close it up and put its cover back on at the end?  to which he smuggly replies (with a grin the little Arraogant soandso …NO… - i was fuming…

Well - then, they pondered over my data projector or a while..hmm i wonder if they have seen one of these before ( istarted to wonder if these were in training, and realised that, though this could well have been employees from a cheap fast food restaurant… no “i’m in training badges!) So my- revenge… I proceeded to redo my umbrella right at the conveyor belt as slow and precise as i could, holding everyone else up…. As well as slowly putting the rest of my stuff in my backpack… Little…..”Non service …people”…..

A shame its only monday - cause I feel like I need a drink!!!!!!

And a lie down….

This doesn’t even warrant a comparison to poor service management….

Till next time.. Cheers from the team at The Art of Service

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