ITIL Intermediate Exams
Posted in Michael Wedemeyer on Sep 2nd, 2008 No Comments »
Well- i have now sat/completed 2 ITIL v3 Intermediate Pilot exams - Release, Control and Validation; and Service Transition. Thought i would pass on my views/opinions of these:
Firstly - a refresher - it’s a 90min 8 multiple question exam. Each question has its own case study and 4 possible answers, and scaled marking setup for each possible answer.
My thoughts…..
you need to have your wits about you and make sure that you are prepared and fully understand the content it is assessing. Each scenario/case study gives you a big picture with identified issues/points. You need to select the most appropriate answer (and some are tables, paragraphs, series of points - never a 1 sentence repine) to the case study, again - based on your understanding of concepts.
i actually appreciate this style of examination, as you get to apply your theory to a realistic practical situation. i have yet to need the full 90 min, so that may be an indication of ease/ or that too much time has been allocated.
As these are still in Pilot stage, feedback that we pass on will be used to improve the final exams when they are released in October.
Till next time
Cheers from the team at The Art of Service
