Do you want ITIL or Prince2? Why can’t I have both?
Posted in Service Management Update on Sep 3rd, 2008 1 Comment »
Hello again SMU listeners,
The V3 refresh of ITIL has delivered many improvements to the service management framework, but one glaring omission is the description (or even mention) of the interfaces between ITIL and various Project Management practices (Prince2, PMBOK or otherwise). In today’s podcast I bring out the soapbox about why I’m dissapointed and look at what is described as well as some other related thoughts.
Tim Malone
ITSM Educator
