ITIL Service Manager Fast Track Program
Posted in Service Management Update, Michael Wedemeyer on Oct 8th, 2008 No Comments »
ITIL Fast Track Managers Program
Over the last 3 days I have participated in the ITIL Managers Fast Track Program… My views so far….
o Be prepared with your basic foundation knowledge… Foundations is a pre-requisite for this program. If you haven’t studied ITIL for a while, I highly suggest a recap over your foundation notes… it will definitely help to make the connections faster…
o The program is challenging… it delves DEEPLY into the ITIL theory, and you are expected to know and apply this knowledge…
o Your experience in ITSM is a huge benefit.. if you can hook your learning into your practical experience – IT WILL HELP!
o Its not just theory you are tested on… a big part of the program is the practical assignments, including presentations, debates, chaos diagrams, process flows… and this is what breaks up the theory – but what I have enjoyed most about the program so far..
o The first 3 days are focussed on Service Delivery, including the whole concept of Service Management, with next 3 days Service Support
o Exam preparation features highly, with lots of practice questions… and you have to mark each others – another insight and learning experience…
o HOMEWORK.. at least 3 hours study each night to prepare you for the next day… as tiring and painful as this is – it is work that will be a VERY useful study aid for the exams..
o Days are long and intense… but it was my choice to do it this way as I am time poor…
Kind of looking forward to the next 3 days, kinda of not…. But am learning heaps…
Till next time
Cheers from The Art of Service
Michael
