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We are still EXCITED!!!!

Yesterday, I announced that we are launching our ITIL v3 Intermediate programs this coming Thursday.

Today I thought I would talk more in detail about the Capability Modules:

Release, Control and Validation (RCV) [Available NOW] Processes:

• Service Validation and Testing
• Knowledge Management
• Request Fulfilment
• Evaluation
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management

Operational Support and Analysis (OSA) [Available NOW] Processes:

• Event Management
• Request Fulfilment
• Access Management
• Technical Management Function
• IT Operations Management Function
• Application Management Function
• Service Desk Function
• Incident Management
• Problem Management

Service Offerings and Agreements [Available NOW] Processes:

• Service Portfolio Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Service Level Management
• Financial Management

Planning, Protection and Optimization [Available January 2009] Processes:

• Information Security Management
• Risk Management
• Demand Management
• Availability Management
• Capacity Management
• IT Service Continuity Management

The great part about the titles of these programs is you can easily tell by the name if it is relevant to you… otherwise the processes definitely help to clarify the relevance of the program.

We have developed individual textbooks for each of these programs which cover all the processes and content required for this course.  The benefit here is you do not have to buy the OGC books, which are more expensive and, apart from the OSA Program, will require you to buy at least 2 OGC Lifecycle books for the remaining courses…. YOU SAVE by only buying our textbook!

Remember – the Capability Programs are 5 days each and are worth 4 points each toward attaining your Expert Status..

Tomorrow – the Lifecylce Modules…

Till Next Time

Cheers from The Art of Service

Michael

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We are EXCITED!!!

This coming Thursday 23 October is the official launch of our new ITIL v3 Intermediate Programs.

It has been a long time coming since the Intermediate Pathways was announced by APMG in 2007.

We are excited as the programs are an extension to the ITIL v2 Programs (which by the way will still be offered).

Briefly today – but more over the next few days, a refresher on the Intermediate streams:

Lifecycle Stream -5 programs tailored around the 5 ITIL v3 Lifecycle Books.  These 4 day programs delve into the specific lifecycles of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.   I’ll talk more about these later.

Capability Streams – these 4 programs are the new “V3 equivalent” to the old v2 Practitioner programs.  These are: Release, Control and Validation(RCV); Operational Support and Analysis (OSA); Service Offerings and Agreements (SOA); and finally Planning, Protection and Optimization (PPO).   Each program is 5 days, and cover the relevant processes associated with each Module.

What is most exciting for us is the release of 4 new textbooks which will be used for the Capability Programs, so participants wont have to fork out for the complete Lifecycle suite… major cost savings there!

Our Research and Development team have been working overtime to ensure these programs and text books are ready for our upcoming courses.

To see when click here…

Tomorrow – the Capability modules in detail….

Till next time

Cheers from The Art of Service

Michael

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