theartofservice

We are EXCITED!!!

This coming Thursday 23 October is the official launch of our new ITIL v3 Intermediate Programs.

It has been a long time coming since the Intermediate Pathways was announced by APMG in 2007.

We are excited as the programs are an extension to the ITIL v2 Programs (which by the way will still be offered).

Briefly today – but more over the next few days, a refresher on the Intermediate streams:

Lifecycle Stream -5 programs tailored around the 5 ITIL v3 Lifecycle Books.  These 4 day programs delve into the specific lifecycles of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.   I’ll talk more about these later.

Capability Streams – these 4 programs are the new “V3 equivalent” to the old v2 Practitioner programs.  These are: Release, Control and Validation(RCV); Operational Support and Analysis (OSA); Service Offerings and Agreements (SOA); and finally Planning, Protection and Optimization (PPO).   Each program is 5 days, and cover the relevant processes associated with each Module.

What is most exciting for us is the release of 4 new textbooks which will be used for the Capability Programs, so participants wont have to fork out for the complete Lifecycle suite… major cost savings there!

Our Research and Development team have been working overtime to ensure these programs and text books are ready for our upcoming courses.

To see when click here…

Tomorrow – the Capability modules in detail….

Till next time

Cheers from The Art of Service

Michael