ITIL v3 Intermediate Program Launch Part 3
Posted in Service Management Update, Michael Wedemeyer on Oct 21st, 2008 No Comments »
Today I thought I would briefly share with you the content of the ITIL v3 Lifecycle Programs. These 4 day courses are each worth 3 points toward the Expert Status.
Service Strategy
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design
- Service Level Management
- Service Catalog Management
- Supplier Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
Service Transition
- Service Validation and Testing
- Knowledge Management
- Evaluation
- Change Management
- Release and Deployment Management
- Service Asset and Configuration Management
Service Operation
- Incident Management
- Problem Management
- Event Management
- Request Fulfilment
- Access Management
- Technical Management Function
- IT Operations Management Function
- Application Management Function
- Service Desk Function
Continual Service Improvement
- Service Measurement and Reporting
- 7 Step Improvement Process
- Service Level Management
The Generic Program Content for each program is:
- [Lifecycle Phase] Principles
- [Lifecycle Phase] Processes/Functions
- [Lifecycle Phase] Technology Related Activities
- Organizing for [Lifecycle Phase]
- Considerations of Technology
- Implementation and improvement of [Lifecycle Phase]
- Exam Preparation
You are required to purchase the relevant OGC Lifecycle Book for these programs.
I hope that this has helped to clarify the different Lifecycle Modules. A very exciting time for the ITSM industry.
Till Next Time
Cheers from The Art of Service
Michael
