ITIL v3 Intermediate Breakfast Launch a Success
Posted in Service Management Update, Michael Wedemeyer on Oct 22nd, 2008 No Comments »
This morning, The Art of Service officially released their new ITIL v3 Intermediate Programs.
The intimate launch with our highly respected and experienced ITSM colleagues generated some interesting and thought provoking discussion. Key points included:
- Economic influences – with the current global economic issues, organizations are faced with increasing pressure to provide value for money, identify ways to promote and market their services which acknowledged this “economic spiral”. Central – was an agreement that training is vita to the success of service delivery… good news for us!
- Uptake – an increasing number of organizations are starting to “dabble” in v3 – some full blown implementation, some just as a “poly filler” approach - taking key v3 processes which specifically add immediate value to organizations eg Request Fulfilment, Event Management
- Management buy in – same old story – but still relevant – how do you convince the upper echelons that training and certification is necessary – not only for improved service delivery, but also as retention incentives….
Positive outcomes from this launch:
- Feedback on Intermediate programs – and all was positive
- Clarity re program offerings
- Incentives to pursue Intermediate/Expert Pathway
- Praise for the development and creation of a textbook for each of the Intermediate Capability Programs. Appreciation was there for cost savings of not having to buy 1+ OGC ITIL Books.
Yes – we are EXCITED! – and have very good reason to be!
Till next time
Cheers from The Art of Service
Michael
