He/she who knows more, stays longest….
Posted in Service Management Update, Michael Wedemeyer on Nov 2nd, 2008 No Comments »
He/she who knows more, stays longest…. (as part of the “Anti”-Service Management Framework)- Knowledge Management.
When we talk Service Management, we are really speaking in general terms about all for the “common good”… we never really talk about the individual and the “what’s in it for us?” aspect… until today…
Knowledge Management – its goal is to enhance the organization’s decision making through ensuring that knowledge is captured, managed and shared… And why do we want to do that??? So if someone leaves, they don’t take their knowledge with them… Hmmm.. Great business sense – but not so great for the individual…. They say that noone is indispensable… but as an employee, isn’t it in MY best interest to make me as indispensable as possible? – From a job security perspective? The more I share, the less they are likely to need me… (No – I’m not paranoid… who said I was???)
When I look at Knowledge Mgt from an individual perspective – why would I pass on my wisdom to become someone else’s data/knowledge? What’s in it for me?????. Except the increased likelihood of Retrenchment? The way I see it… in these tough economic times, I am more likely to be retained over someone else who doesn’t have as much knowledge/wisdom as me….
To me, Knowledge Mgt should more reflect the concept of play your cards close, don’t share – make them NEED YOU! – Whether it be individual, or even organizational (spare the thought of outsourcing)…. He/she who knows more, stays longest!!!!
I think there’s something in that for all of us, don’t you????
Cheers Till next time from the team at The Art of Service
Michael
