theartofservice

‘Thank you for your time on the phone this morning, your assistance has been wonderful. You have been a pleasure to deal with! It’s nice to see you working as a team. Hopefully I will have the opportunity to speak with you all in the near future.’

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‘I looked around for a training provider for my ITIL v3 Managers Bridge - it was difficult - especially considering the training and exam have only been live since March 2008.

I called several providers who were claiming to offer training: when i probed on the name of the instructor, references, success rates - there was very little or in several cases, no evidential data the course would deliver. My aims for training seemed quite simple - to learn, to network, to pass the exam.

In the end, I selected The Art of Service - based in Brisbane, Queensland, Australia. Why? Three reasons:

- they proudly show their passrate on the front page (global pass rate: 34%, The Art of Service pass rate: 75%)

- recommendation

- awareness and reputation from The Art of Service ‘Service Management Podcasts’

So how is the course so far? Simply excellent. Ivanka Menken is the trainer - she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real work experience - and a good mix of training styles.’

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‘I was in a hurry when i filled out the feedback form for the V3 Foundation Course I recently completed so have supplemented it with this note.

I was very impressed and pleased with the course.

1. The material was very good

2. The constant revision helped me retain the material

3. The presenter (Tim Malone) was outstanding

Whether I passed or not I certainly learnt a lot and look forward to putting it into practice.’

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