More Feedback from Our Customers!
Posted in Customer Feedback on Dec 6th, 2008 No Comments »
Feedback from Amazon…
“Background: I bought this book and online study guide to help me achieve Foundation level certification as I’d previously worked in ITIL-based environments and wanted to formalise my learning.
The book is of a large format so everything’s got plenty of space to be laid out well. One or two typo’s remain but they’re only a minor irritant. The content is well presented and has lots of diagrams to usefully put topics into visual structures. However the material is quite dense as is surprisingly slim so lots of re-reading was required (by me with my technical background) and it occurred to me that a spiral-bound, ‘workbook’ format might have served me a little better - that’s just a personal preference.
The online material is straight-forward to access and navigate at a fine granularity and expands on the book’s content with additional diagrams and all-important quizzes to test knowledge acquired. The flash-format presentations have a relaxed commentary that’s easy to understand, especially if the pause button is used to review the graphics of each section.
I’m still working through it but am quite confident that within a few more days’ part-time study I’ll be ready for my exam as well as to talk confidently about, and use knowledge of, ITIL in work contexts.
I’ll certainly revisit this company’s offerings when I want to learn more and perhaps to pass further exams. In fact I’m about to take a look at other products to see which will support my current aims.”
All in all, it does more than it’s title suggests; top marks.
Feedback over the Phone…
“I just recieved a phone call from a very happy and impressed client. She is extremely impressed with the level of professionalism of The Art of Service - and the trainer in particular. All staff are so friendly and professional on the phone and the trainer created a product specifically for her needs that she is completely excited about!”
And Feedback via Email…
“I took the onsite courses from HP here in the US. But, found your book a nice ‘gap filler’ when I studied for the retake. I am seeing many more customers adopting ITIL in the last 6 months, and talking V3 instead of V2 so we all need to update our foundations to V3.”
