A word from an elearn participant…
‘I just took and passed my ITIL V3 Foundation Exam. I want to put in a good word for your online learning site and the book.’
And a word (or two) from a program interpreter…
‘As an interpreter, I have had the opportunity of working with probably hundreds of facilitators from around the world, many of which are top specialists in their respective areas of expertise. Even though it has been a wonderful and enriching experience working with so many reknowned speakers, I must say that very few have the capacity to really get participants engaged and involved as Ivanka Menken of The Art of Service does.
Besides a wonderful sense of humour, she maximizes everybody’s performance by challenging participants every single instance during class, yet does this in such a magical and fun way that it is impossible to not want to get involved in the activities.
Interpreters always dread speakers who are unclear and lack objectivity in their speech. Even though the topics discussed in her classes were quite complex from a technical perspective, translating Ivanka was a rather simple and incredibly delightful task due to her direct way of addressing things in simple terms. Undoubtedly, she has a very special gift for presenting and teaching that very few people have.’
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The Stress Management workshop examines the effects and outcomes of stress, the foundation for some of the largest health problems in the world today. Jackie explores the objectives of the workshop, and realises that stress is more about attitude than physical or physological illness - it is what we do about stress that determines how it affects us.
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Posted in Product Launches on Dec 11th, 2008 No Comments »
This self-study exam preparation guide for the ITIL V3 Service Capability RCV certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.
Can you imagine valuing a book so much that you send the author a “Thank You” letter?
Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don’t waste a single minute of your time studying any more than you absolutely have to? Actually, it’s all of the above.
This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability RCV exam on your FIRST try.
Done the ITIL V3 Service Capability RCV course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability RCV Exam.
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