theartofservice

Our partners have recently shared their feedback with us following their experience of the Train the Trainer program. This is what they said…

“The Train The Trainers (TTT) course of The Art of Service is indeed more an Educate The Educators course. As ITIL consultants, we only expected to refine our current presentation techniques, abilities and skills but we got amazingly much more than we imagined! The course experience changed our teaching paradigms and challenged our potential human talents. Focus in the audience (e.g. get rid of the common protagonism), be alert to signals flowing in the classroom (e.g. read the body language) and make it professionally fun (e.g. use of relevant but ordinary life examples and constructive discussions) are just some of the valuable lessons we learned. After all, it is all about people and how to get them committed to maximize their learning experience, and that is exactly what Ivanka taught us. So, I really look forward to applying the approach and its arsenal of tools and good manners as soon as possible!”

“I think that the course was very good, Ivanka has a great knowledge of the Transition course. She knows the material, always answers all the questions and the examples and exercises that she makes in the course are very clear. Specifically in the trainers course, she gave us very good practices and advice that we can apply in our courses in order to be more efficient. In general terms, I am very satisfied with her training and with the course.”