theartofservice

This Service Strategy Toolkit (60 Documents) is created to give you a head start and strong foundation in mapping and developing your IT Service Strategy.

There is a lot more to implementing ITIL Service Management than meets the eye. The ITIL Framework is quite large and at first may be daunting if you are investigating the implementation of the framework in the IT organization.

The first step is to understand the current situation. Where are we now? What is our current state of affairs? What can stay, and what has to change?

This is also the time when your team will create the vision for the future: where do we want to be? What type of IT organization do we want to be, and what level of maturity is required? The planning stage of an ITIL Implementation project can last anywhere between a month and a year. However, without this solid planning phase the outcome of the project will most likely be at risk.

Based on the outcome of this assessment a long term plan can be painted as well as a selection of the first few processes that will be improved and implemented.

IMPLEMENTATION OF SERVICE STRATEGY

Strategic positions are converted into plans with goals and objectives for execution through the Service Lifecycle. Service Strategy discusses the reason WHY the IT service is needed, and to what extent the service would be needed by the customers. The processes are driven by the need to service specific customers and market spaces and are influenced by strategic perspectives as a service provider.

Plans are the means of achieving those positions. They include the Service Catalogue, Service Pipeline, Contract Portfolio, financial budgets, delivery schedules, and improvement programs. Plans will ensure that each phase in the Service Lifecycle has the capabilities and resources necessary to reach strategic positions. Clarity and context for the development of these is provided by the Service Lifecycle.

The intent of strategy into action through Service Design, Service Transition, Service Operation and Service Improvement is translated through plans. Service Strategy provides input to each phase of the Service Lifecycle.

All the 60 Service Strategy Files you will get with this Toolkit:

• Service Strategy
• Demand Management
• Business and IT Service Mapping.doc
• Business Justification Document.doc
• Capacity Management Process Manager.doc
• Capacity Management- Roles & Responsibilities.doc
• Communication Plan.doc
• Demand Management Review Doc.xls
• Demand Modeling.doc
• Implementation Plan - Project Plan.doc
• ITIL V3 Demand Management Presentation.ppt
• Objectives and Goals.doc
• Policies Objectives Scope.doc
• Reports KPI’s and Other Metrics.doc
• Toolkit Introduction Presentation - Demand Management.ppt
• Toolkit Roadmap - Demand Management.doc
• Financial Management
• Accounting Policies.doc
• Accounting Template.xls
• BONUS File Standardized Financial Statements Template.xls
• Budget Template.xls
• Budgeting Guidelines.doc Business Justification Document.docCharging Policies.doc
• Charging Template.xls
• Common Business Objectives.doc
• Communication Plan.doc
• Cost Model Template.xls
• Example -Multiple business impact can affect single business objectives.doc
• Example -Single business impact can affect multiple business objectives.doc
• Example Model Calculation of a Service Management ROI.doc
• Example NPV Decisions.doc
• Example Trend Line Analysis.doc
• Financial Management Powerpoint.ppt
• Financial Management Process Manager.doc
• Financial Review Doc.xls
• Implementation Plan - Project Plan.doc
• Objectives and Goals.doc
• Policies Objectives and Scope.doc
• Reports KPI’s other metrics.doc
• Sample Business Case Structure.doc
• Toolkit Introduction Presentation - Financial Management.ppt
• Toolkit Roadmap - Financial Management.doc
• Service Portfolio Management
• Business Justification Document.doc
• Communication Plan.doc
• Example Service Catalogue.doc
• Implementation Plan_Project Plan.doc
• Objectives and Goals.doc
• Reports KPI’s Other Metrics.doc
• Roles and Responsibilities of Product Manager.doc
• Service Catalogue 1.doc
• Service Catalogue 2.doc
• Service Catalogue.doc
• Service Design - The Big Picture.doc
• Service Portfolio Management Presentation.ppt
• Service Portfolio Review Doc.xls
• The Key Links, Inputs and Outputs of Service Design.doc
• Toolkit Introduction Presentation - Service Portfolio Management.ppt
• Toolkit Roadmap - Service Portfolio Management.doc
• Use of the Service Portfolio.doc
• Service Strategy START
• Challenges, CSFs and Risks.doc
• Description of Asset Types.doc
• Service Strategy Introduction Presentation.ppt

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