The Service Catalog Toolkit - NEW 2009 Edition
Posted in Product Launches on Mar 19th, 2009 No Comments »
The information found within the Toolkit is based on the ITIL Version 3 framework, specifically the Service Level Management and Service Catalog Management processes.
The Toolkit is designed to answer a lot of the questions about Service Catalog Management and provide you with useful guides, templates and essential, but simple assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Service Catalog Management implementation.
The additional information will enable you to improve your organizations methodology knowledge base.
The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. The Service Catalog Management Toolkit:
- Flows logically,
- Is scalable,
- Provides presentations, templates and documents,
- Saves you time.
Step 1
Start by reviewing the PowerPoint presentations in the following order:
1. Service Catalog Management Intro Presentation.-This presentation gives an introduction to the toolkit.
2. Service Catalog Management ITIL V3 - Presentation 2 provides a detailed and comprehensive overview of Service Catalog Management in the specialist areas of ITIL Version3 and in particular, within the Service Level Management and Service Catalog Management processes as part of the Service Design phase.
3. Service Catalog - Reasons, Hint & Tips - Presentation 3 provides arguments for the implementations of an efficient service catalog, with ideas, suggestions, hints and tips for how to ensure its success, with regards to its functionality and customer response.
These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within Service Catalog Management. They can also be used as the basis for management presentations or when making a formal business case for Service Catalog Management implementation. Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here.
Step 2
Below is an itemized list of the supporting documents and resources for easy reference. You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.
Service Catalog Management ITIL V3: 1. Policies, Objectives & Scope 2. Objectives and Goals 3. Business and IT Service Mapping 4. Service Catalog 5. Service Catalog 1 6. Service Catalog 2 7. Price List 8. Example Service Catalog 9. Service Options 10. Roles and Responsibilities 11. Service Design The Big Picture 12. Key Inputs and Outputs of Service Design 13. Business Justification document 14. Communication Plan 15. Business IT Flyers 16. Example Email Text
Service Catalog - Reasons, Hint & Tips 1. 8 Steps to Developing a Service Catalog Bonus Documents; 2. COBIT presentation & Fact sheet 3. ISO 20000, ISO 9000, ISO 27000 Presentations & Factsheets 4. ITIL Fact sheet
Step 2 continued…
Alternatively, continue by working through the Implementation Plan and the SLM Review Doc with the focus on your organization. This will help you ascertain the Service Catalog Management maturity for your organization.
You will able to identify gaps and areas of attention and/or improvement.
The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Service Catalog Management.
