theartofservice

Included in the bundle

Incident Management Kit Incident Management is a highly visible process to the business and end users of the services provided by the IT department.

Problem Management Kit The process toolkit will save you time and money. Quality documentation and presentations for ITIL Problem Management

Change Management Kit The Change Management process toolkit will save you time and money. Quality documentation and presentations.

Service Desk Management Kit The Service Desk Function is the only FUNCTION defined in the ITIL Framework The function is the “face” of the IT department.

Release Management Kit Release Management describes the process that is involved when it comes to the distribution of hardware AND software.

Configuration Management Kit Configuration Management is often considered to be the process that is central to all the ITIL processes (both Service Delivery and Service Support).

Service Level Management Kit The ultimate ITIL Service Level Management toolkit. The process toolkit will save you time and money.

Financial Management Kit Financial Management for IT Services reviews the critical activities of budgeting, accounting and charging.

Availability Management Kit Availability Management gives us the opportunity to focus our attention on the measurement and management of all components that are used to deliver a “service” to an end-user.

Capacity Management Kit Capacity Management is very much a future focused process. Covering not only the traditional Resource Capacity, the process also defines the need to monitor and manage Service and Business Capacity Management.

IT Service Continuity Management Kit IT Service Continuity Management (ITSCM) is the most “newsworthy” process. Unfortunately there are far too many instances where organizations cease to exist on the basis of poor Service Continuity Managment.