http://theartofservice.podbean.com/2009/05/25/itil-v3-foundation-complete-certification-kit-2009-edition-study-guide-book-and-online-course/ The Service Management Update 2.0 from The Art of Service. Everything that matters in IT Service Management. Thu, 26 Nov 2009 21:28:17 +0000 http://podbean.com/?v=3.2