Many CIOs today are using relationship management techniques to better integrate IT into the core business units. These skills are essential, as IT is expected to play a more prominent role in the direction of the business.
Many organizations undergo tremendous growth and are looking to build the necessary infrastructure to support it.
When a company matures and scales, it takes a different IT view, moving from reactive to predictive. The way to dobe successful is using relationship management techniques to further integrate IT into the business model.
Integrating IT into the core business unit does not occur overnight. Instead, that trust builts through a series of successful projects that shows IT can deliver value to the business. IT is rocket science, but, at the end of the day, it’s also customer service, and Customer service is listening to the business and reacting accordingly.
The Business Relationship Management Toolkit helps you to establish a framework for IT projects across the company and within individual business units, using relationship management practices and an investment and change management committee composed of top leaders to prioritize projects.
Comprehensive Business Relationship Management Toolkit
The Art of Service’s Business Relationship Management Toolkit is thoroughly researched and written by experienced Service Managers, then reviewed by experts in the field. You can save hundreds of hours of research and writing by starting with prewritten documents.
Fully Editable Templates, Blueprints, Policies and Procedures
When you purchase the Business Relationship Management Toolkit, you get all the content in easily editable Microsoft Word and Powerpoint format via download. You can edit, change, and adapt the documents to fit the particular compliance and operational needs of your organization.
 View a Free Sample Service Catalog
You can view a sample Service Catalog with no obligation. Or if you are ready to purchase, you can buy now using our secure server. You will have instant access. Take advantage of our money-back guarantee and buy The Business Relationship Management Toolkit risk free!
Business Relationship Management Toolkit Roadmap:
How To Use the Business Relationship Management Toolkit
Step 1
Start by reviewing:
Presentation 1: Toolkit Introduction Business Relationship Management
This presentation provides a detailed and comprehensive introduction to the Business Relationship Management toolkit.
Presentation 2: Business Relationship Management
This presentation focuses on the ITIL process of Business Relationship Management. Specifically, the requirements, general concepts and activities found within this process. In addition, you will find information on the requirements for Business Relationship Management in the ISO/IEC 20000 standard. Whether you choose to work towards attaining this standard or not, the ‘shall’ and ‘should’ criteria provide an excellent quality framework that can be applied to the Business Relationship Management process.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here.
Step 2
Below is an itemized list of the supporting documents and resources for easy reference. You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.
- Presentation 1- Toolkit Introduction Business Relationship Management
- BRM job description
- BRM Responsibilities and Skills
- Presentation 2 - Business Relationship Management
- Service Requirements
- BRM job description
- BRM Responsibilities and Skills
- Use of the Service Portfolio
- Example Service Catalogues
- 8 Steps to Developing a Service Catalogue
- BRM Metrics and Reports
- Service Options
- Mapping Responsibilities & Requirements
Step 3
Work through the Readiness Assessment with a focus on your organization. This will help you ascertain the process maturity for your organization. You will able to identify gaps and areas of attention and/or improvement.
The supporting documents and bonus resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly starting point to ITIL version 3.
We have also included the following bonus documents, designed to help your understanding.
- Business and IT Service Mapping – BRM
- Challenges, CSFs and Risks
- The Key Links, Inputs and Outputs of Service Design
|
