theartofservice

The Art of Service ITIL V3 Foundation study guide was extremely helpful. The practice tests and online training was excellent. I passed the exam on my first attempt, using only this guide for preparation. I HIGHLY recommend it for anyone taking the Foundation exam.

I’ve been in the IT industry for 19 years and have taken a number of courses, online and classroom. I’ve also taken the V3 online course from HDI which pales in comparison & student support. By far The Art of Service provides a professionsl, highly affordable (literally hundreds less than other online courses covering the same topic), intuitive & resourceful training program including downloadable material - which other online training courses do not offer (from my experience). The workbook & downloadable material I even use for reference and implementation on the job. Excellent resource for test prep & for future reference. I was so impressed I’ve signed up for another ITIL related course. My hat goes off to “The Art of Service” for producing such a high quality training product for such an unbelievably affordable price!

I’ve completed the PPO online course work - excellent presentations. The hardcopy materials have several quality issues (e.g., typographical errors & organization is different than online presentation). However, your work is outstanding!!

I’d appreciate the Certificate of Training ASAP - have the exam scheduled Saturday, 07/11/2009.

I recently purchased the ITILv3 Foundation Complete Certification Kit to prep for the exam, which I had to take within a short period of time to mmet the requirements for an ITILv3 intermediate class. With the aid of the book and online course, and less a week of prep time, I passed with flying colors. As a result, I have puchased several of the intermediate level study guides to prep for intermediate exams.