Comments for theartofservice

Comment on The Need for Discipline: IT Service Management by theartofservice

Fri, 04 Sep 2009 01:55:13 +0000

Ian, Thank you for taking to time to reply to this post. The reason for mentioning your framework as well is to give our audience an overview of other options. We are not a ‘one trick pony’ and IT Professional should at least know of the type of frameworks that are out there.

The Art of Service specialises in education around IT Service Management, and granted - most of our programs are based around ITIL and ISO/IEC 20000. But that doesn’t mean that these are the only options out there.

Regards, Ivanka

Comment on The Need for Discipline: IT Service Management by Ian Clayton

Thu, 03 Sep 2009 07:01:45 +0000

Thanks for the reference to the USMBOK. I’m the author. Actually its designed to offer a universally applicable framework applicable to any service organization and details two main components: a service management system and the roles within a service organization.

If anyone is interested in understanding more about the USMBOK or has a service management related question - any question - my support system is available at no charge through end 2009. If you wish to purchase a copy of the usmbok enter GUIDE50 for a $50 discount.

Again thanks.

Comment on ITIL V2 to V3 Service Managers Bridge Online Training Course: Get ITIL V3 Managers Certified Now by theartofservice

Wed, 02 Sep 2009 02:32:57 +0000

Hi Srinivas,

In most cases the exam is provided by us, we organise a supervisor for you (such as someone at your workplace) and book the exam in a a date of your convenience.

The program does cover all the topics, but you also are HIGHLY recommended to have the ITIL V3 suite of books. When running a classroom course of the V3 Managers Bridge we enforce this rule.

Cheers,

Tim

Comment on ITIL V2 to V3 Service Managers Bridge Online Training Course: Get ITIL V3 Managers Certified Now by Srinivas Chitrapu

Wed, 05 Aug 2009 13:13:52 +0000

Hello,

How will the exam be administered? Can I go to an exam center and schedule per convenience, or are there specific dates?

Also, do I need additional classroom training, or will this material cover everything I need to know for the ITIL v3 Manager’s Bridge?

Thanks.

-Srinivas

Comment on Cloud Computing Virtualization Complete Certification Kit - Study Guide Book and Online Course by bj79

Thu, 30 Jul 2009 22:36:18 +0000

A really interesting green computer technology I found is Userful Multiplier. It’s where multiple people can use the same computer at the same time each with their own monitor, mouse and keyboard. This saves a lot of electricity and e-waste. A company called Userful recently set a virtualization world record by delivering over 350,000 virtual desktops to schools in Brazil. They have a free 2-user version for home use too. Check it out: http://www.userful.com

Comment on ITIL® v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book by theartofservice

Thu, 02 Apr 2009 06:18:30 +0000

Hi Salel,

Once you have completed the online course you will be eligible to take the exam. You will need to have also already achieved your ITIL V3 Foundation or V2-V3 Foundation Bridge certification before starting the program.

Best regards,

Comment on ITIL® v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book by salel

Thu, 12 Mar 2009 07:13:21 +0000

Will i be eligilbe to take the exam after completing the Onsline Course.

Class romm course is a must to attend the exam please clarify

Comment on Creating Social Networks Part 1 by Holly Powell

Wed, 11 Mar 2009 08:35:31 +0000

I totally agree with the points you have made. i think that we are bombarded with different social media nowadays.. It is a part of life for many people specially marketers.. Thanks for sharing this post. Looking forward to reading other great posts.

Comment on Human Resources Workshop: Stress Management by elizabeth

Mon, 15 Dec 2008 22:30:24 +0000

I agree, its all in the attitude.

Comment on Selling Smarter - Another Sales Training Workshop with The Art of Service by theartofservice

Tue, 02 Dec 2008 00:52:32 +0000

Thanks very much for your feedback Brian - it’s certainly true that sales training needs to address both the modern salesperson and the modern customer. The tricky part is juggling each of those with new technologies and within the current economic climate! Sales have become an art…

Comment on Selling Smarter - Another Sales Training Workshop with The Art of Service by Brian Lambert

Wed, 19 Nov 2008 17:53:07 +0000

Hi,

Good podcast! I like how it draws a clear distinction between the “old ways” of selling versus the complexity of today. Selling has evolved, and a lot training out there doesn’t address this. I appreciate your efforts.

Brian Lambert Director, ASTD Sales Training Sales Training Drivers View my profile: http://www.linkedin.com/in/brianlambert Check out the project: http://www.salestrainingdrivers.org/default.aspx

Comment on Building Self-Esteem and Assertive Skills by Jackie Brewster

Fri, 26 Sep 2008 02:34:43 +0000

Thank you for your comment Mani and for sharing your self esteem page. It was particularly interesting to read through the ‘power through the people’ segment… never under estimate the effects of laughing out loud!

Comment on Building Self-Esteem and Assertive Skills by Mani Goel

Sun, 21 Sep 2008 06:48:49 +0000

Nice workshop. It impressed me a lot. If possible view my page about self esteem http://powerofselfesteem.com/

Comment on Do you want ITIL or Prince2? Why can’t I have both? by Peak

Thu, 04 Sep 2008 09:51:31 +0000

I’m dissapointed and look at what is described as well as some other related thoughts.

Comment on V3 Intermediate Programs - All you need to know! by Joanna

Thu, 07 Aug 2008 00:42:03 +0000

great explanation - thank you! so glad you’re back…